Service and quality checks
Secure your competitive advantages
Whether national or international: Airports are in earnest competition with each other. Are the service and quality up to par? We check for compliance with the agreed upon standards. Outstanding service has become one of the most important factors due to the mounting pressure resulting from the competition among national and international airports. In the battle for new airlines as customers and higher numbers of passengers, the range and quality of the services really count.
In many cases, however, services at airports are not provided by the airport operator, but by independent third parties. In the perception of the passengers and the public however, the airport is usually the sole contact partner. Especially when problems arise, questions are always sent to the airport management.
In cases like this, the TÜV NORD Aviation Service Level Check provides the right tools for identifying problems and demonstrating optimization options. This allows the companies and organizations at the airport and even its own internal departments to be independently evaluated. This means that potential areas for optimization are quickly identified and implemented into improved service offerings. These optimizations partially contribute to the development of comprehensive competitive advantages for the companies at the airport and the airport operators.
In addition, the Service Level Check can also contribute to ensuring a lasting, high level of quality at the airport. To this end, the services of the corresponding contract partners are monitored at regular intervals. This ensures that contractually agreed upon standards are being reliably complied with by companies and organizations in and around the airport.
