TÜV Customer barometer
For all who want to measure customer satisfaction.
Find out your overall customer satisfaction rating and get to know the ratings of your sector as a whole. Only satisfied customers can guarantee the success of your business - and up to now this has required expensive analyses and assessments from market research institutes.
We have a more cost-effective solution!
With the TÜV "customer barometer" you will receive a testPAD device which you can set up in a convenient location. When leaving your premises, for example, your customers can express their level of satisfaction by pushing a button on the pad. The buttons are graded from one to six, where one means "very good", and provide a rapid and simple means of expressing all the rational and emotional elements within the customer experience.
How it works:
- Decide on the location of the testPAD and how long you want to use it.
- Your measurement starts the first time a customer presses a button.
- The results are transferred immediately using GSM and shown on the evaluation portal.
- Detailed statistics and analyses show all the results and changes relating to your company online - rapidly and in a form which is easy to see and understand.
The system is self-explanatory and also uniquely effective, intelligent and revealing on a day-to-day basis.
7 reasons to use the testPAD:
- saves time! Facts and evaluations delivered in real time.
- lowers costs! Detailed analyses can be used effectively.
- minimises risks! Infringements of data protection, manipulation of results or bias from the form of the questionnaire are excluded.
- dynamic response! Continuous measurement means that changes can be recognised immediately.
- detects emotions! The spontaneous mood of your customers is reflected directly in the grade given.
- ensures market advantage! The testPAD provides you with an individual representation of the satisfaction of your customers at your premises. This is valuable information in order to retain loyalty and win new customers.
- here and now! In the right place at the right time.
You can compare your overall customer satisfaction rating with the rating of your sector as a whole, your particular competitors and your own targets. Simply establish the status quo using the testPAD, consider the results in greater detail if appropriate, initiate improvements and use the test PAD again and again to establish how customer satisfaction has developed. You only need to perform more in-depth analysis if it is really necessary.
You will receive a complete package which includes the device, device maintenance and your personal evaluation portal. After a short time we determine your average overall customer satisfaction rating and you will receive a certificate which you can display on your premises.
Why not speak to us today!
TÜV NORD Mobilität
IFM / TÜV Customer barometer
Am TÜV 1
30519 Hanover
Germany
Tel: +49 (0)800 80 70 600
Or write us an email: 
kundenbarometertuev-nord.de
