ITIL
Learning from the experiences of others
The goal of the IT Infrastructure Library (ITIL) is to improve the processes between IT service providers and their users. It is a collection of best practices in IT service management. With the aid of these practices, computer centres or IT service departments can examine and improve their processes. The requirements for providing services are defined and made measurable using so-called Service Level Agreements (SLA).
TÜViT supports companies to manage their services in an economical and customer-friendly way, quickly implement SLAs, formulate processes in a practice-oriented way and thereby measurably improve the service management process.
Our services in detail:
- Definition of product catalogues
- Consultation in the definition of SLAs
- Evaluation of the existing processes
- Consultation for improving processes
- Training and coaching for ITIL and ISO 20000
- Certification of individual ITIL processes as per Trusted Site IT Service Management
- Certification as per ISO 20000
Our procedure:
- Identification of important processes
- Checking of the process documentation
- Audit of the process implementation
- Systematic improvement of the processes
- Linking to the IT security management system
- Certification
