Health
The sign of working quality management
The purpose of quality management in the health and social sectors is the optimisation of the primary value-added, management and support processes with the aim of improving efficiency and raising satisfaction among all those involved. At the same time, it is necessary to ensure progress in daily work – such as the qualifications of personnel or equipment.
In contrast to quality control, quality management aims for quality assurance and continuous improvement from all interested parties. Because: quality management is created by people for people. TÜV NORD CERT certifies quality management systems for all facilities within the care for senior citizens, disabled care, child and youth care, education and teaching.
One of the aim of external quality assessment with certification is that facility can realistically assess its current quality status on the basis of international quality standards and can appropriately verify this both internally and externally.
Important quality standards are determined and assessed:
- Staff qualification
- Complaints handling
- Error prevention
- process organization
- administrative processes
Legally-stipulated quality checks can be integrated into the certification.
Since 1996, we have been carrying out QM system certifications within the health and social sectors. This experience advantage and our qualified auditors have secured us a leading position within Germany. The qualification by vocational peers with special medical and/or care, socio-paedagogical, therapeutic or economic qualifications is standard practice for us.
The TÜV NORD CERT auditor pool includes all relevant professional groups:
- Natural scientists
- Doctors
- Pharmacists
- Psychologists
- Care staff
- Educators
- Social education workers
- Therapist
