Certified call centres according to DIN EN 15838
Customer contact centres – professional and reliable
International Standard EN 15838 unifies the requirements for call centres. TÜV NORD CERT offers corresponding certification - enabling in-house and outsourced customer contact centres to demonstrate their quality, reliability and professionalism. This strengthens their position both within their own organisation and towards the outside world.
Qualified personnel mean trustworthy service
The TÜV “Certified Call Centre” mark signals to existing and future clients that the customer contact centre employs qualified specialist personnel and is committed to high service quality which is measured against objective criteria. This not only leads to competitive advantages but increases the satisfaction of employees and appreciation of their work within their own organisation. Certification by the independent experts from TÜV NORD CERT helps to increase quality and cost-effectiveness, as the audit identifies savings potentials and possibilities for process improvement.
In addition to certification according to DIN EN 15838, TÜV NORD CERT performs consumer, client and staff surveys for customer contact centres.
